Question 1

1. What services does Nordova Drive offer?

Accepted Answer

We specialize in Private Airport Transfers, Hourly Chauffeured Services, City Tours, Inter-City Transfers, Corporate & Event Travel, and fully Tailor-Made Travel Requests. Every journey is designed with comfort, discretion, and exclusivity in mind.

Question 2

2. How can I book a service?

Accepted Answer

You can book directly through our website, via email, or by contacting our customer service team. Once your booking is confirmed, you’ll receive full trip details and your chauffeur’s contact information before your journey.

Question 3

3. How will I find my chauffeur at the airport?

Accepted Answer

Your chauffeur will be waiting for you in the arrival hall, holding a personalized name sign. We also monitor your flight in real time to adjust for any delays, ensuring a smooth and timely pick-up.

Question 4

5. Can I make changes to my booking?

Accepted Answer

Yes. You can modify or update your booking by contacting us at least 12 hours before your scheduled pick-up. For last-minute changes, our team will do their best to accommodate your request based on availability.

Question 5

4. What happens if my flight is delayed?

Accepted Answer

No need to worry — your chauffeur tracks your flight. We offer 1 hour of complimentary waiting time after your flight’s actual landing. After that, a waiting charge of €45 per hour applies.

Question 6

6. What is your cancellation policy?

Accepted Answer

Cancellations made 24 hours before the scheduled service are fully refundable. For cancellations made within 24 hours, a 100% fee applies. Please refer to our Cancellation Policy (https://www.nordova.is/shipping-policy)page for full details.

Question 7

7. Do you provide child seats or special requests?

Accepted Answer

Absolutely. Child seats, boosters, or any special requirements can be arranged upon request at the time of booking. We tailor every ride to your needs.

Question 8

8. Are your chauffeurs professional and English-speaking?

Accepted Answer

Yes. All Nordova chauffeurs are professionally trained, licensed, and fluent in English. They are also local experts — ready to offer insights, recommendations, or simply a calm, discreet ride.

Question 9

9. Do you offer business or corporate travel solutions?

Accepted Answer

Yes. We provide personalized transport solutions for corporate clients, events, delegations, and business travelers — ensuring seamless logistics and professional representation.

Question 10

10. What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as secure online payments. Corporate clients may also request invoicing options for frequent travel.

Question 11

11. Is there Wi-Fi or bottled water in the vehicles?

Accepted Answer

Yes, all Nordova Drive vehicles come equipped with complimentary bottled water, Wi-Fi, and phone chargers, ensuring your comfort throughout the journey.

Question 12

12. How far in advance should I book?

Accepted Answer

To guarantee availability, we recommend booking at least 24 hours in advance. However, we also accept same-day requests, subject to vehicle availability.

NORDOVA DRIVE™

Frequently Asked Questions