Frequently Asked Questions 

We specialize in Private Airport Transfers, Hourly Chauffeured Services, City Tours, Inter-City Transfers, Corporate & Event Travel, and fully Tailor-Made Travel Requests. Every journey is designed with comfort, discretion, and exclusivity in mind.

You can book directly through our website, via email, or by contacting our customer service team. Once your booking is confirmed, you’ll receive full trip details and your chauffeur’s contact information before your journey.

Your chauffeur will be waiting for you in the arrival hall, holding a personalized name sign. We also monitor your flight in real time to adjust for any delays, ensuring a smooth and timely pick-up.

Yes. You can modify or update your booking by contacting us at least 12 hours before your scheduled pick-up. For last-minute changes, our team will do their best to accommodate your request based on availability.

No need to worry — your chauffeur tracks your flight. We offer 1 hour of complimentary waiting time after your flight’s actual landing. After that, a waiting charge of €45 per hour applies.

Cancellations made 24 hours before the scheduled service are fully refundable. For cancellations made within 24 hours, a 100% fee applies. Please refer to our Cancellation Policy page for full details.

Absolutely. Child seats, boosters, or any special requirements can be arranged upon request at the time of booking. We tailor every ride to your needs.

Yes. All Nordova chauffeurs are professionally trained, licensed, and fluent in English. They are also local experts — ready to offer insights, recommendations, or simply a calm, discreet ride.

Yes. We provide personalized transport solutions for corporate clients, events, delegations, and business travelers — ensuring seamless logistics and professional representation.

We accept all major credit and debit cards, as well as secure online payments. Corporate clients may also request invoicing options for frequent travel.

Yes, all Nordova Drive vehicles come equipped with complimentary bottled water, Wi-Fi, and phone chargers, ensuring your comfort throughout the journey.

To guarantee availability, we recommend booking at least 24 hours in advance. However, we also accept same-day requests, subject to vehicle availability.